When will I get my Zoom link, and what if I don't receive it?

Your Zoom link is automatically emailed one hour before your appointment, and you may also receive it by text when your inspector is ready.

If your appointment is more than an hour away — your link hasn't been sent yet. It goes out one hour before your scheduled start time, so there's nothing you need to do right now.

If your appointment is within the next hour or starting now — check your inbox and your spam or junk folder first. That's usually where it is. If it isn't there, reach out right away with the email address you booked with so we can get to you before your start time. For the fastest response, text (833) 211-7433. You can also call that number or email support@brightinspect.com.

Your Zoom link is not in your Bright Inspect booking account. Your booking account shows your upcoming appointment and your inspection form, but the Zoom link is sent only by email and text — so look in your email rather than signing in.

If you missed your appointment because your link never arrived — contact support instead of rebooking. We'll review what happened before any decision about a new appointment or charge.