Lili Morales

Our support team is available at these times. All hours are PST (Pacific Standard Time).Monday and Tuesday — 8:00 am to 1:00 pm PST, and 2:00 pm to 5:00 pm PSTWednesday, Thursday and Friday — 8:00 ...

We're not located anywhere you need to visit. We're a virtual vehicle inspection company, so we don't have a physical location or address — there's nowhere to drive to. Your inspection is completed...

If you entered your email incorrectly, the only way to fix it is to contact our support team directly — there is no self-service option to change it.Reach out and include your name, phone number, a...

Credit card holds apply only to Verida customers (a Bright Inspect platform). Here's how they work:When the hold is placed: A hold is placed on your card at the time of booking. It is not a charge ...

If your appointment confirmation email didn't arrive, check your spam or junk folder first. Here's how to find it or get it resent.First, search your inbox and spam/junk folder for the subject line...

Yes — Turo Annual and Turo Required Maintenance inspections are available in Canada, priced in Canadian dollars. You can book a Turo inspection at https://book.brightinspect.com/turo-ca-1.

If your payment didn't go through, here's what to do.A decline at this point is usually a cache or cookie issue on your device rather than a problem with your card. Two things to try, in this order...

A refund takes 7–10 business days to process.If you're eligible for a refund on your appointment — you prepay when you book, and can cancel for a full refund at least 3 hours before your appointmen...

You can contact support by text or call at (833) 211-7433, or by email at support@brightinspect.com.For faster service, text works best. Email works well for form corrections or billing questions w...

A virtual inspection usually takes about 15–20 minutes from the time your inspector joins, though depending on your driving platform it can take up to 30 minutes. It may also run a little longer if...