How do Verida inspections work?

If you booked a Verida inspection, this article covers what applies to you.

You aren't charged when you book. A $40 hold is placed on your card to reserve your appointment slot. A hold is an authorization, not a charge — the money isn't taken.

The hold is released after you pass your inspection. Depending on your bank, it can take up to 7 business days to drop off your statement.

If you cancel at least 3 hours before your appointment, the hold is released back to your card.

If you cancel less than 3 hours before your appointment, the hold is charged as a cancellation fee. This fee is not refundable.

If you miss your appointment, or join more than 5 minutes after your start time, the hold is charged. To complete your inspection you'll need to book a new appointment, and a new $40 hold will be placed at that time.

You must complete the inspection yourself. Because a Verida inspection is for non-emergency medical transportation, it can't be completed by anyone else on your behalf.

Questions about a hold on your card? Text (833) 211-7433 or email support@brightinspect.com.