My payment didn't go through / my card was declined — what should I do?

If your payment didn't go through, here's what to do.

A decline at this point is usually a cache or cookie issue on your device rather than a problem with your card. Two things to try, in this order: open an incognito or private browser window and try again from there, and if it still declines, try from a desktop computer instead of your phone.

Your appointment isn't confirmed until payment succeeds. Recheck your card details, try a different card or method (we accept debit, credit, Google Pay, Apple Pay, and PayPal), and rebook.

If it still won't process, contact us at support@brightinspect.com or text 833-211-7433 and we'll help.