My payment didn't go through / my card was declined — what should I do?

If your payment didn't go through, here's what to do.

Lyft and Turo — your appointment isn't confirmed until payment succeeds, so the slot isn't held for you while this is unresolved.

Verida — no payment is taken when you book. A $40 authorization hold is placed on your card instead, and your appointment isn't confirmed until that hold is approved. A hold can only be placed on a credit or debit card, not on PayPal, Google Pay or Apple Pay. See "How do Verida inspections work?"

Try these, in this order:

• Recheck your card details — number, expiry, security code and billing ZIP.
• Open an incognito or private browser window and try again from there.
• If it still declines, try from a desktop computer instead of your phone.
• Try a different card or payment method.

If it still won't process, your bank may be blocking the transaction — they can tell you in a way we can't see from our side.

Still stuck? For the fastest response, text (833) 211-7433. You can also call that number or email support@brightinspect.com. See "What are your support hours?" for when we're available.