If your Zoom call disconnected during the inspection, reconnect using the same Zoom link straight away. A dropped connection is often caused by weak cell service, so if needed, move to a location with better service and rejoin.
If you can't reconnect, contact support instead of rebooking. For the fastest response, text (833) 211-7433. You can also call that number or email support@brightinspect.com. Please don't book a new inspection yourself in the meantime — wait until you've heard from us.
We review the Zoom session for your appointment to see where the connection dropped and how much of the inspection was completed, before any decision about a new appointment or charge. That's what determines whether it can resume or needs to start over.
See "What are your support hours?" for when we're available.
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