My Zoom call disconnected during the inspection — what should I do?

If your Zoom call disconnected during the inspection, reconnect using the same Zoom link as soon as possible. A dropped connection is often caused by weak cell service, so if needed, move to a location with better service and rejoin. If you can't reconnect, contact our support team through chat and we'll help determine whether the inspection can continue or needs to be rescheduled.

We review the Zoom session for your appointment to see where the connection dropped and how much of the inspection was completed. That's what determines whether it can resume or needs to start over.