Credit card holds — how do they work?

Credit card holds apply only to Verida customers (a Bright Inspect platform). Here's how they work:

When the hold is placed: A hold is placed on your card at the time of booking. It is not a charge — it's a temporary authorization.

When the hold is released: The hold is released back to your card after you pass your vehicle inspection. Depending on your bank, it can take up to 7 business days to drop off.

If you cancel before the 3-hour window: The hold drops off and is released back to your card within 7 business days. Depending on your bank, it can occasionally take a little longer.

If you cancel inside the 3-hour window: The hold is charged as a cancellation fee rather than released. This cancellation fee is not refundable.

If you have questions about a hold on your card, contact us:

• Text: (833) 211-7433
• Email: support@brightinspect.com