Lili Morales

You can complete your inspection on a computer, but we don't recommend it — use a phone instead.A virtual inspection requires moving the camera all the way around your vehicle, and a computer is to...

Whether your vehicle is too old — and whether you're eligible to drive — is set by your driving platform, not by us.Vehicle eligibility, including any limits on your vehicle's age or model year, co...

Whether you need current registration and insurance depends on your rideshare or delivery platform. If your platform requires proof of registration or insurance, have those documents available duri...

The best time of day to inspect is during daylight. Good lighting matters so the inspector can clearly see all required points, so schedule during daylight whenever possible.If it's dark, or you mu...

Your vehicle doesn't need to be professionally detailed, but it should be clean enough for the inspector to clearly see all required inspection points. Heavy dirt, snow, mud, or poor lighting may p...

To reduce background noise on Zoom, turn on its background noise suppression. This helps because inspections often happen outdoors, where traffic or wind can make it hard for the inspector to hear ...

Zoom is a free video-calling app we use to inspect your vehicle live with an inspector, and you set it up by downloading the app and allowing camera access.A smartphone is recommended because you'l...

To prepare for your inspection, check your email appointment reminder for detailed instructions. For quick reference, have ready:Your vehicleA smartphone with a working cameraA penny (to test tire ...

You can cancel your inspection and get a full refund if you cancel at least 3 hours before your scheduled time, using the cancellation link in your reminder emails.For Lyft and Turo inspections, a ...

If you didn't join your inspection appointment, it isn't eligible for a refund or complimentary rescheduling, per our rescheduling, cancellation, and refund policy — the time was reserved specifica...