Lili Morales
- Total activity 73
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 9
Articles
Recent activity by Lili Morales-
I entered my email incorrectly — how do I fix it?
If you entered your email incorrectly, the only way to fix it is to contact our support team directly — there is no self-service option to change it.Reach out and include your name, phone number, a...
-
I didn't receive my appointment confirmation email — what should I do?
If your appointment confirmation email didn't arrive, check your spam or junk folder first. Here's how to find it or get it resent.First, search your inbox and spam/junk folder for the subject line...
-
My payment didn't go through / my card was declined — what should I do?
If your payment didn't go through, here's what to do.A decline at this point is usually a cache or cookie issue on your device rather than a problem with your card. Two things to try, in this order...
-
Do you offer inspections in Canada?
Yes — Turo Annual and Turo Required Maintenance inspections are available in Canada, priced in Canadian dollars. You can book a Turo inspection at https://book.brightinspect.com/turo-ca-1.
-
How long does a refund take to process?
A refund takes 7–10 business days to process.If you're eligible for a refund on your appointment — you prepay when you book, and can cancel for a full refund at least 3 hours before your appointmen...
-
How do I contact support?
You can contact support by text or call at (833) 211-7433, or by email at support@brightinspect.com.For faster service, text works best. Email works well for form corrections or billing questions w...
-
What does the inspector check?
The inspector checks your vehicle's overall condition and key safety items, live over Zoom.Typically that means the windshield, windows, brakes, tires, lights, safety belts, horn, mirrors, doors, s...
-
How long does the inspection take?
A virtual inspection usually takes about 15–20 minutes from the time your inspector joins, though depending on your driving platform it can take up to 30 minutes. It may also run a little longer if...
-
Turo host with multiple vehicles — do you offer a discount?
We don't offer a discount for Turo hosts with multiple vehicles at this time. Each vehicle needs its own appointment at full cost.We are working on adding Turo discounts for Turo hosts with multipl...
-
I was charged twice — what should I do?
If you were charged twice, contact our support team at support@brightinspect.com with your full name, email address, appointment date, and the last four digits of the card used.We'll investigate an...