Lili Morales

If your inspector never joined, contact our support team and we'll get you into the next available appointment.We review the Zoom session for your appointment to confirm what happened first, so ple...

If your Zoom call disconnected during the inspection, reconnect using the same Zoom link as soon as possible. A dropped connection is often caused by weak cell service, so if needed, move to a loca...

If your camera isn't working, Zoom likely needs permission to access it. Check that:Camera permissions are enabledNo other app is using your cameraYour Zoom app is up to dateIf you're still having ...

There is sometimes a short wait before your inspection, and if you leave the Zoom room you may lose your place.First, we need to establish a connection with you in the Zoom room, which may occasion...

Your Zoom link is automatically emailed one hour before your appointment, and when your inspector is ready during the appointment window you may also receive it by text. If you don't see it, check ...

Yes — for most platforms, someone else can complete the inspection for you, as long as they're ready with the vehicle at the appointment time. The exception is Verida: because a Verida inspection i...

You can complete your inspection on a computer, but we don't recommend it — use a phone instead.A virtual inspection requires moving the camera all the way around your vehicle, and a computer is to...

Whether your vehicle is too old — and whether you're eligible to drive — is set by your driving platform, not by us.Vehicle eligibility, including any limits on your vehicle's age or model year, co...

Whether you need current registration and insurance depends on your rideshare or delivery platform. If your platform requires proof of registration or insurance, have those documents available duri...

The best time of day to inspect is during daylight. Good lighting matters so the inspector can clearly see all required points, so schedule during daylight whenever possible.If it's dark, or you mu...