Lili Morales

If your inspection failed, here is what happens next. The inspector will explain exactly which item(s) failed and what to correct. To pass, fix the failed point(s) and return to re-inspect within 7...

If your inspector never joined, contact support instead of rebooking.We review the Zoom session for your appointment to see what happened before any decision about a new appointment or charge. Plea...

If your Zoom call disconnected during the inspection, reconnect using the same Zoom link straight away. A dropped connection is often caused by weak cell service, so if needed, move to a location w...

If your camera isn't working, Zoom likely needs permission to access it. Check that:Camera permissions are enabledNo other app is using your cameraYour Zoom app is up to dateIf you're still having ...

There is sometimes a short wait before your inspection, and if you leave the Zoom room you may lose your place.First, we need to establish a connection with you in the Zoom room, which may occasion...

Your Zoom link is automatically emailed one hour before your appointment, and you may also receive it by text when your inspector is ready.If your appointment is more than an hour away — your link ...

Yes — for most platforms, someone else can complete the inspection for you, as long as they're ready with the vehicle at the appointment time. The exception is Verida: because a Verida inspection i...

You can complete your inspection on a computer, but we don't recommend it — use a phone instead.A virtual inspection requires moving the camera all the way around your vehicle, and a computer is to...

Whether your vehicle is too old — and whether you're eligible to drive — is set by your driving platform, not by us.Vehicle eligibility, including any limits on your vehicle's age or model year, co...

Whether you need current registration and insurance depends on your rideshare or delivery platform. If your platform requires proof of registration or insurance, have those documents available duri...