Lili Morales

Your completed inspection is valid for one year from the inspection date.After one year your inspection expires, and you'll need to book a new inspection to stay compliant with your driving platfor...

Yes, a cracked windshield can fail your inspection. A significant crack that affects visibility may cause the vehicle to fail. The inspector evaluates the crack's length and position to determine w...

After a failed inspection, only the failed inspection points are re-checked, not the whole vehicle.Use the link in the email you'll receive with the subject "Inspection Update – Action Required." R...

If your inspection failed, here is what happens next. The inspector will explain exactly which item(s) failed and what to correct. To pass, fix the failed point(s) and return to re-inspect within 7...

If your inspector never joined, contact our support team and we'll get you into the next available appointment.We review the Zoom session for your appointment to confirm what happened first, so ple...

If your Zoom call disconnected during the inspection, reconnect using the same Zoom link as soon as possible. A dropped connection is often caused by weak cell service, so if needed, move to a loca...

If your camera isn't working, Zoom likely needs permission to access it. Check that:Camera permissions are enabledNo other app is using your cameraYour Zoom app is up to dateIf you're still having ...

There is sometimes a short wait before your inspection, and if you leave the Zoom room you may lose your place.First, we need to establish a connection with you in the Zoom room, which may occasion...

Your Zoom link is automatically emailed one hour before your appointment, and when your inspector is ready during the appointment window you may also receive it by text. If you don't see it, check ...

Yes — for most platforms, someone else can complete the inspection for you, as long as they're ready with the vehicle at the appointment time. The exception is Verida: because a Verida inspection i...